Work History
|
|
Company
|
Job Title
|
Dates Employed
|
City, State
|
Address
|
|
Duties
|
|
Icelab Networks
|
Tier 2/3 Support - Data Migrations and Client Acquisition
migrations, Systems and Network administrator.
|
October 2009 - Current
|
Englewood, CO
|
393 Inverness Parkway
|
Full Support for 400+ clients
on multiple shared webhosting platforms, primarily using PLESK
panel
Phone and Email support
ticketing system
DNS Changes, Email Client (all
platforms) support, Domain name registration, ftp access,
database, mail, and web connectivity problems.
Domain Renewal initiation,
Client hosting suspensions, Manual Payment initiation handling
(taking down information for processing)
Client Acquisitions, migrating
client data from acquired companies to companies hosting
platform. Database, mail, and web, ensuring client data functions
the same on new systems.
Moving clients from PEM Hosting
platform to Plesk, Plesk to Plesk, and Hosting Accelerator to
Plesk via ssh and rdp
Created bash script to automate
process, including getting the data, unpacking, repacking, giving
mail user passwords, and restoring the data to the proper
directories
Schedule, Process and Move
15-23 clients per week.
minor OpenVZ management for
quota management for PEM, located on 4 OpenVZ systems, with 20-25
virtual nodes
Working directly with bind in a
production environment, updating ip addresses, creating domains,
managing ptr records
Education in RFC compliance by
hands on experience for mail and dns
Technical support, and guidance
for clients both for post migration handling and existing client
handling.
Directly working with Linux,
FreeBSD, UNIX and, Redhat systems via ssh
Interfaced with windows 2000
and 2003 servers via remote desktop
Assisted in IP Addressing
Allocation
Software firewall management
Minor Switch Management via
TELNET
DNS
Management (Bind)
Identified
and Removed spam threats and spam attacks on multiple platforms
in both web and mail
POP,
IMAP, and SMTP Configuration, Debugging, and Management (QMail).
Log tracking to identify Spammers, and rejected messages.
Interfaced with external ISP's and Other Companies to resolve
blacklistings, rejected mail messages and mail problems.
Initiated
and followed up on Colocation Reboot Requests, Datacenter Access
Requests
Interfaced
with Datacenter NOC technicians to resolve trouble tickets for
Colocation and Shared Hosting servers
System
Audits for DNS, mail accounts, password strength, disk usage.
MSSQL and MySQL Database
backups and restores.
|
|
International Computer Services
|
Computer Repair Technician
|
August 2009 - October 2009
|
Aurora, CO
|
10 S Havana St # 117F
|
Enter, Diagnose, Repair, and
Replace parts, software, etc on all desktops and laptops ranging
from mfg date 2000-2009, mac and pc
Interfaced with customers to
get base information on computer problems, showing user how to
access new features of software, answering technical questions
Interfaced with distributors as
needed for parts, and warranty
Technical troubleshooting in
tandem with manufacturer technical support for top tier problems.
Self taught diagnoses steps
taken for lower level problems
Virus Removal, OS Repair, Upgrades, Tecaching, Website
Design, Document Template Creation
|
|
InkMedia USA
|
Senior IT Developer
|
January 2009 - June 2009
|
Denver, CO
|
P.O. Box 372308, Denver, CO, 80237
|
Major problem solving for
Network Layout, Developer Systems, Logistics and Taskflow
Created a solution to provide
InkMedia's developers with smooth streamlined work flow and an
easy to use design
Administered Server for both
development and Live site. Design Decision Support
Aided in decisions for site task flow, design and,
administration
|
|
Private Company
|
Lead Web Developer
|
October 2008 - May 2009
|
Denver, CO
|
N/A
|
|
|
|
Personal Business Venture
|
Owner/Consultant
|
June 2004 - Current
|
Denver, Aurora, Parker, Englewood
|
N/A
|
Self managed, freelance owner.
Management of multiple
OpenVZ/Virtuozzo and standalone Systems, for use as mail, web,
chat, backups and network monitoring
System and Network Monitoring
with Zabbix and Nagios
Web Developer and Designer
Provided clients with
customized solution to their web application needs by utilizing
PHP, HTML, CSS, MySQL, Photoshop, Delopment IDE's and, other
applications as needed.
System and Network Maintenance
and Upgrades
Repair, upgrade and, perform
regular maintenance on client systems, generally Microsoft based
operating systems
Developing multiple solutins,
ranging from scheduling calendar to payment processign and Design
Backend and Task Flow design
|
|
Materials Handling Equipment Co.
|
IT Administrator
|
April 2004 - Oct 2004
|
Denver, CO
|
1740 W. 13th Ave.
|
Provided technical support to users within work place, as
well as off-site for technical forklift systems. Network
management and cabling. Support for roughly 100+ desktop and
laptop users via phone, email and in person.
|